Return & Refund Policy
At BeachLuna, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help.
Order Cancellation
You may cancel your order before it has been shipped or entered the fulfillment process.
Orders canceled before shipment will receive a full refund.
Once an order has been shipped, it can no longer be canceled and must follow our return process.
To request an order cancellation, please contact us as soon as possible at:
Email: AlvertaBinskvc@hotmail.com
Return Eligibility
We accept returns under the following conditions:
The return request is submitted within 14 days of delivery.
The item is unused, unworn, and in its original condition.
The item is returned in its original packaging, including all accessories, manuals, and tags (if applicable).
Proof of purchase, such as an order confirmation or receipt, is provided.
Please do not return items directly to the manufacturer. Returns sent without prior authorization may not be accepted.
How to Start a Return
To initiate a return and obtain our authorized return address, please contact our customer support team:
Email: AlvertaBinskvc@hotmail.com
Once your return request is approved, we will provide detailed return instructions.
Return Shipping Costs
BeachLuna covers the cost of return shipping for eligible returns.
There are no restocking fees or additional handling charges for approved returns.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved:
Your refund will be issued to your original payment method.
Processing times may vary depending on your bank, credit card provider, or payment service.
Please allow several business days for the refund to appear on your account after it has been processed.
Late or Missing Refunds
If you have not received your refund after a reasonable period, please follow these steps:
Check your bank account or payment method again.
Contact your credit card provider or bank, as processing times may vary.
If you have completed the above steps and still have not received your refund, please contact us.
Email: AlvertaBinskvc@hotmail.com
We will be happy to assist you.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will work with you to provide a suitable solution, including a replacement or refund where applicable.
Contact Us
If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact our customer support team:
BeachLuna
Email: AlvertaBinskvc@hotmail.com
We strive to respond to all inquiries within 24 business hours.